Stefania Franconeri

Stefania Franconeri is an accomplished transformation manager with extensive experience in process improvement and business excellence, currently serving at Centrica since October 2015. At Bord Gáis Energy, Stefania has held multiple roles, including Transformation Manager and Business Excellence Lead, where responsibilities included the implementation of the BGE Collections Tool, leading a team in Lean & Six Sigma practices, and designing customer recovery processes. Prior experience includes positions at arvato Financial Solutions and Barclaycard, focusing on business analysis and customer service. Stefania holds a Bachelor of Science (Honours) in Education and Training from Dublin City University.