Ian Chappell is an accomplished professional with extensive experience in resource planning and consulting roles across various organizations. Currently, Ian serves as the Director of Consulting (International) at Centrical, following positions as Senior Solutions Consultant and Solutions Consultant. Prior roles include WFM Solutions Engineer at NICE Ltd, Resource Planning Manager at TNT, Senior Resource Planning Analyst at Parseq, and Service Desk Resource Planning Manager at Ajilon UK, where Ian led a team of 53 IT staff and managed key client relationships, particularly with British Airways. Ian has also gained experience as a Project Support Analyst during a secondment at British Airways and has held roles in resource planning and customer service at T-Mobile UK, highlighting a comprehensive background in operational management and process improvement.
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