Centro
Michael William is an experienced professional in client success and operations management, currently serving as the Director of Client Success for EMEA-NA at Centro since June 2023. Prior to this role, Michael held various positions at Future Group Translation Services, including Director of Operations for the Contact Center Division and Client Relations & Quality Control Manager, from November 2020 to July 2023. Michael's career at Centro Global Solutions spanned from January 2013 to April 2020, where responsibilities included Training and Quality Manager, Quality Control and Decision Support Manager, and Quality Control Supervisor, among others. Michael earned a Bachelor of Business Administration degree in Business Administration, Management, and Operations from Modern Academy Maadi, completing the program from 2009 to 2013.
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Centro
Centro is a diversified global business and technology consulting leader. We empower organizations to achieve their goals by focusing on data intelligence, digital solutions, customer experience, and Healthcare services. We build lasting relationships with our clients by delivering customized solutions that provide tangible results. The company's headquarters are based out of Winchester, VA; however, its reach now extends across the U.S. and worldwide to Egypt, the Philippines, UAE, and Saudi Arabia.