CenturionCARES, Inc.
Thomas Wanie has extensive experience in software development and systems analysis, with a current position as a Developer at Centurion, Inc. since April 2003, focusing on Client/Server applications for a telephone call center system using C++/C# and SQL databases. Prior to this role, Thomas served as VP at Diverse Computer Corp from July 1993 to April 2003 and as a Systems Analyst at Northwest Airlines from September 1988 to July 1993. Thomas began a career at the US Bureau of the Census from August 1985 to September 1988, contributing to the development of the first nationwide digital geographic database known as TIGER, and constructing maps for the 1990 decennial census. Thomas holds a Bachelor of Science (BS) degree in Geographic Information Science and Cartography from the University of Wisconsin-Madison, earned between 1980 and 1984.
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CenturionCARES, Inc.
The contact center is the heartbeat of your organization, representing your brand while providing the vital link between your customers and your services. For over 40 years, CenturionCARES has been enhancing those customer interactions as a valued partner to financial institutions, public and private utilities, enterprises, and government agencies nationwide. Each CenturionCARES software solution is tailored to compliment and strengthen those connections, whether through automated or live agent interaction. CenturionCARES is a designer and manufacturer of Automated Call Distribution (ACD), Interactive Voice Response (IVR), Cloud PBX (ConnectX) and Predictive Dialer technologies. Our CARES Customer Experience Platform provides the communications infrastructure that enables heightened process efficiency, call handling best practices, agent accountability and service quality assurance. CARES software is system agnostic, so it integrates seamlessly into your existing infrastructure regardless of the telephony, core or network you currently utilize. Our highly skilled technicians manage the entire integration process, freeing your own technical resources to do their customary day-to-day functions. We pride ourselves on helping our clients deliver exceptional service experiences with smart solutions designed to grow along with the needs of your organization, protecting your brand reputation as well as your budget. Since our founding in 1981, we’ve been a family-owned and operated business focused solely on the business objectives of our clients. Our immersive, hands-on approach has built a reputation for outstanding customer service that cannot be duplicated by our multi-billion-dollar competitors. CenturionCARES is headquartered in Oldsmar, FL, with Engineering and Customer Support based in Waukesha, WI. Please visit www.centurioncares.com for more information.