Lorenzo Adams

Lorenzo Adams is a seasoned professional with extensive experience in customer care operations, continuous improvement, and project management. Currently serving as the Director of Customer Care Global Processes and Compliance at Cepheid since November 2019, Lorenzo manages a diverse team to support global operations, executing significant quality system overhauls and implementing Salesforce applications that enhance partner management. Prior experience at Beckman Coulter Diagnostics from 2002 to 2019 includes roles such as Senior Manager and Continuous Improvement Leader, where Lorenzo successfully deployed strategic initiatives, improved key performance indicators, and achieved substantial cost reductions. Lorenzo began a career in Master Scheduling at Chrysler Argentina S.A. and holds both an MBA from Cal State Fullerton and a Bachelor's degree in Mechanical Engineering from Universidad Católica de Córdoba.