Vikram G. is the System Support Lead for APAC at Cepheid, where they develop and mentor a team of senior system engineers providing technical support on Cepheid products and software. With over 11 years of experience in the diagnostic, medical, and healthcare industry, Vikram holds a Bachelor of Engineering in Electrical, Electronics, and Communications Engineering from the University of Mumbai. As a Danaher Business System champion, they mentor and guide others on DBS tools while successfully managing customer complaints and complex technical issues. Vikram has consistently exceeded performance expectations and received multiple awards for excellence in customer care and project delivery.
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