Gabriela Arroyo

Gabriela Arroyo is an experienced professional in customer and technical support, currently serving as VP of Customer Delivery and formerly VP of Customer Success at Cerby since March 2022. Prior experience includes roles at Brightcove as Director of Technical Support and at Ooyala, where Gabriela held positions as Director of Global Technical Support, Sr. Manager of Global Technical Support, Technical Support Manager, Technical Support Team Lead, and Sr. Technical Support Specialist, focusing on customer loyalty and support service excellence. Gabriela began the career at Tata Consultancy Services as App Support Leader and at Ometel as Jr. Consultant. Educational qualifications include a Bachelor in Information Technologies from ITESO Universidad Jesuita de Guadalajara and a Diploma in Information Technologies in Europe from Telecom & Management SudParis.