Shannon Behm

Shannon Behm is a seasoned professional with extensive experience in customer support and operational management. Currently serving as the Director of Customer Support at Cerium Networks since July 2011, Shannon provides strategic direction for global support centers, overseeing client service KPIs, SLAs, and operational processes. Previously, Shannon held roles as CSC Manager at Tax Group Center, Inc., and Operations Manager at Capital Lumber, demonstrating expertise in goal-setting, training, and performance-driven team building. Earlier experience at Recall Total Information Management involved driving significant profitability improvements and achieving high service delivery standards. Shannon's educational background includes studies at Spokane Community College.