Kieran Soffe is a B2B account manager with over 20 years of experience and a proven record in building lasting relationships and enhancing customer satisfaction. Currently serving as an Engagement Manager at Certa.ai, Kieran has held various leadership roles, including Functional Leader of Customer Care at Tradeshift and Internal Controls Manager at RSA. With a strong background in customer success, service delivery, and operations, Kieran has demonstrated expertise across multiple sectors, including SaaS and Fintech. Kieran's data-driven approach and commitment to fostering impactful customer experiences have been pivotal in driving retention and growth.
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