Kristi Tilley API, AIS, AINS is an accomplished professional in the insurance sector with extensive experience in customer success and risk management. Currently serving as the Principal Customer Success Manager for Insurance Solutions at Certificial since August 2025, Kristi previously held the position of Senior Customer Success Manager at Bold Penguin from March 2021 to August 2025. Earlier in the career, Kristi specialized in personal risk and new business at WP Dolle from January 2013 to July 2015, and worked as a Personal Lines Underwriter at Liberty Mutual Insurance from June 2001 to March 2010.
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