Customer Experience Professionals Association (CXPA)
Barbara van Duin CCXP is a seasoned customer experience advisor, researcher, and trainer currently employed at the Netherlands Enterprise Agency (RVO) since September 2021, where Barbara focuses on sustainable mobility and entrepreneurship. As the founder and senior consultant at in Novation since 2016, Barbara specializes in co-designing innovations and customer experiences. Additionally, Barbara holds a board member position at the Customer Experience Professionals Association (CXPA) Switzerland. With a robust background in customer journey coaching, innovations management, and service design across various organizations like Mazda and Total, Barbara has consistently demonstrated expertise in enhancing customer experiences through strategic co-creation and innovative approaches. Barbara's educational qualifications include a Master in Business Science from Radboud University and a Certified Customer Experience Professional designation.
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Customer Experience Professionals Association (CXPA)
The Customer Experience Professionals Association is the premier global non-profit organization dedicated to the customer experience profession. We increase the impact and visibility of customer experience professionals, facilitate effective member-to-member sharing, and establish respected standards. CXPA created the Certified Customer Experience Professional (CCXP) credential and certification.