Customer Experience Professionals Association (CXPA)
Emily Gisleson is a seasoned professional with extensive experience in human resources, event management, and marketing. Currently serving as an Officer for the IATSE Labor Union (Local 788), Emily functions as an administrative liaison and manages union records and reporting. Prior roles include HR Administrator at Qualitrol, Talent Acquisition Coordinator at Baldwin Richardson Foods, and Marketing Manager at Rochester Philharmonic Orchestra, where Emily led significant campaigns and oversaw various operational functions. Emily's background also includes experience in behavioral health, clinic administration, and community outreach. Emily holds a Master of Science in Strategic Leadership from Roberts Wesleyan University and a Bachelor of Arts in Music from Hope College.
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Customer Experience Professionals Association (CXPA)
The Customer Experience Professionals Association is the premier global non-profit organization dedicated to the customer experience profession. We increase the impact and visibility of customer experience professionals, facilitate effective member-to-member sharing, and establish respected standards. CXPA created the Certified Customer Experience Professional (CCXP) credential and certification.