Customer Experience Professionals Association (CXPA)
Martijn van Keulen CCXP currently serves as the Head of Marketing & CX and CX Specialist at RedStar since May 2021. Additionally, Martijn is a Boardmember of CXPA Netherlands since June 2020. Prior to these roles, Martijn was a Client Director and Account Director at Kantar between June 1999 and May 2021, focusing on Customer Strategies and market optimization in the Consumer & Fastmoving Sector. Martijn also worked as a Docent Marktonderzoek at SRM from December 2010 to April 2019, teaching market research. Martijn holds a Master of Science in Marketing Management from Erasmus University Rotterdam and a Bachelor of Science in Political Science from the University of Bergen.
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Customer Experience Professionals Association (CXPA)
The Customer Experience Professionals Association is the premier global non-profit organization dedicated to the customer experience profession. We increase the impact and visibility of customer experience professionals, facilitate effective member-to-member sharing, and establish respected standards. CXPA created the Certified Customer Experience Professional (CCXP) credential and certification.