Brooke Mayden

Brooke Mayden is a seasoned Business Strategy and Operations Manager at Certinia, where strategic development of Customer Success initiatives and advanced data analytics drive enhanced decision-making and business outcomes. Previously, Brooke served as a Customer Success Manager at both Certinia and Oracle, focusing on customer retention, onboarding, and relationship building. Experience includes facilitating workshops for underrepresented groups as a #IAmRemarkable facilitator for Google, and active membership in the Customer Success Collective. Early career roles ranged from managing a cupcake shop to serving as a Corrections Officer, complemented by customer service experience at AT&T. Educational background includes attendance at The University of Toledo and the University of Phoenix.