Certinia
Javier Gomez is an experienced professional in customer success and technical support with a strong background in cloud ERP solutions. Currently serving as the Customer Success Manager - Team Lead at Certinia since May 2014, Javier is responsible for leading a team focused on driving adoption, expansion, and retention of Certinia's ERP suite. Prior to this role, Javier spent nearly a decade at Compuware in various capacities, including Sr. Client Manager and Senior Team Lead for Technical Customer Support, where key achievements included exceeding quotas and streamlining support processes. Javier began the career at Changepoint as a Technical Support Analyst III and has additional experience as a Business Analyst/Developer at Magna International and as an Export Traffic Manager/Developer at George Kelk Corporation. Javier holds a Bachelor of Science degree in Business Operations and Technology from DeVry University.
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Certinia
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Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company's Professional Services Automation (PSA), Customer Success, and ERP solutions—delivered on Salesforce’s leading cloud platform—provide services businesses with the intelligence and agility to deliver high-quality services, elevate customer experiences and accelerate growth. Headquartered in San Jose, California with offices around the world, Certinia is backed by Advent International, Salesforce Ventures, and Technology Crossover Ventures. For more information, visit www.certinia.com.