Mike Nicholson is an experienced customer success leader currently serving as a Senior Customer Success Manager for Enterprise at Certinia since April 2021. Prior to Certinia, Mike held various roles at IBM from October 2010 to April 2021, culminating in the position of Manager of Watson Apps Customer Success, where Mike led a team managing an Annual Contract Value of approximately $36M. Mike's previous experience includes managing teams, mentoring professionals in data science and AI, and significantly improving customer outcomes across a range of account levels. Before IBM, Mike held roles at PSS Systems, EMC, Documentum, Computervision, Motorola, and Rockwell Automation, showcasing a strong background in technical solutions and customer service. Mike holds a Bachelor of Science Degree in Mechanical Engineering from The Ohio State University.
This person is not in any teams
This person is not in any offices