Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company's Professional Services Automation (PSA), Customer Success, and ERP solutions—delivered on Salesforce’s leading cloud platform—provide services businesses with the intelligence and agility to deliver high-quality services, elevate customer experiences and accelerate growth. Headquartered in San Jose, California with offices around the world, Certinia is backed by Advent International, Salesforce Ventures, and Technology Crossover Ventures. For more information, visit www.certinia.com.

Enterprise Software

Professional Services

Certinia

DJ Paoni

Raju Malhotra

Drew Chapin

Sarah Shorett

Deb Ashton

Allen Seto

Kris Kildahl

Erin Sawyer

John Tully

Michelle Mathis

Todd Kisaberth

Robert Cesafsky

The Customer Experience and Support team at Certinia is dedicated to ensuring a seamless and enriching journey for clients utilizing the company's Services-as-a-Business platform. They focus on delivering exceptional support, enhancing customer engagement, and implementing value-driven solutions to optimize user experience across the Professional Services Automation, Customer Success, and ERP offerings. Through collaboration and strategic insights, this team works to foster long-term client relationships and drive continuous improvement in service delivery.

Customer Experience and Support

Leadership Team

Sales and Marketing Operations

Customer Experience and Support

About

Team members

Other teams at Certinia

Leadership Team

Sales and Marketing Operations