Nadia Souza

Nadia Souza is an experienced professional in Customer Success and account management with a strong focus on digital solutions and technology adoption across various industries. Currently serving as Especialista CS at CertiSign since December 2021, Nadia manages a portfolio of strategic clients in the financial sector, implementing governance meetings to minimize client churn. Previously as a Consultora de Customer Success at Neogrid, Nadia oversaw 15 high-touch clients, ensuring they achieved their project goals. Prior roles include Gerente de Contas at Syndigo, where Nadia maintained a portfolio of 300 clients with a 90% contract renewal rate, and Project Manager at Accesstage, achieving a 50% optimization in logistics processes. Nadia's educational background includes a Master's degree in Software Engineering from Universidade Estadual de Campinas and a Bachelor's degree in Computer Science from Universidade Estadual Paulista Júlio de Mesquita Filho.