Professional services organization based in Buenos Aires, Argentina, specialized in the design, development, integration, testing/QA and support of customer multi-channel self-service applications and contact center solutions. Our consulting services have a holistic approach, integrating technologies, services, skills and experience.

Advanced customer service applications: Interactive Voice Response, Visual IVR, CTI Integration, Chatbots. Integration of Automated Speech Recognition (ASR) and Speech Synthesis (TTS) technologies. Solution implementation on different market leading Visual/IVR & Voice Portal platforms.

Through our services, we help companies to improve customer experience and service quality, rise customer satisfaction, reduce customer service costs, enhance agent productivity and increase the company revenue.

Certius

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