Edward Coles Jr.

Edward Coles Jr. is a seasoned Salesforce DevOps Engineer at CFA Institute, with extensive experience in application support and administration across various technologies since February 2010. Edward has held multiple roles at CFA Institute, including Application Support Engineer, Application Support Specialist, Technology Specialist, Client Services Specialist, and Client Service Representative, showcasing expertise in troubleshooting, incident documentation, and providing exceptional customer service. Prior experience includes a Sales Associate position at AdcommDigitel, an Event Coordinator Assistant role at The Global Development Network, and an Assistant Men’s Buyer/Marketing & Graphic Design Intern position at Up Against The Wall. Edward holds a Master's degree in Information Technology from Virginia Tech and a Bachelor of Science in Fashion Merchandising with a marketing minor from Radford University.