CFI Group is a global leader in Customer Experience Management (CEM) solutions. Founded in 1988.

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CFI Group

CFI Group's headquarters in Ann Arbor, MI, United States

Sheri Petras

The Sales and Business Development team at CFI Group is responsible for driving revenue growth by cultivating relationships with clients and identifying new market opportunities. This team collaborates with internal stakeholders to tailor CEM solutions that meet client needs, while also managing key accounts and developing strategic initiatives to expand the company's presence in both commercial and federal sectors.

Sales and Business Development

The Customer Insights and Research team at CFI Group is dedicated to gathering, analyzing, and interpreting customer data to drive actionable insights. They utilize advanced survey research and quantitative methods to assess customer experience and satisfaction, empowering clients to enhance their CEM strategies. Through collaboration with stakeholders, the team provides tailored recommendations that foster data-driven decision-making and improved customer engagements.

Customer Insights and Research

The Information Technology team at CFI Group focuses on enhancing the company's technological infrastructure and ensuring the security of data across all platforms. They oversee the implementation of CEM solutions, manage IT projects, and provide specialized support to optimize systems and workflows, all while aligning technology initiatives with business objectives to drive customer experience improvements.

The Leadership Team at CFI Group is responsible for steering the company's strategic direction and overseeing its operations. Comprising key executives such as the Chief Information Security Officer and CFO, this team focuses on optimizing customer experience management solutions, driving business growth, and ensuring organizational integrity and security across all facets of the business, particularly within the federal government sector.

Leadership Team

The Finance and Accounting team at CFI Group is responsible for managing financial reporting, budgeting, and compliance. They ensure accurate financial records, oversee accounting operations, and provide strategic insights to support the company’s growth and financial health in the competitive Customer Experience Management sector.

Finance and Accounting

The Quality and Operations Management team at CFI Group focuses on ensuring the highest standards of service quality and operational efficiency across all processes. This team, comprising a Quality Manager, Warehouse Manager, and Operations Manager, collaborates to implement best practices, monitor performance metrics, and streamline workflows to enhance customer satisfaction and drive business success.

CFI Group

Org chart

Teams

Sales and Business Development

Customer Insights and Research

Information Technology

Leadership Team

Finance and Accounting

Quality and Operations Management

Offices

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