CFI Group is a global leader in Customer Experience Management (CEM) solutions. Founded in 1988.

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CFI Group

CFI Group's headquarters in Ann Arbor, MI, United States

Yifan Tang

Sheri Petras

This department focuses on shaping corporate strategies and enhancing customer experience through analytics and engagement.

Customer Strategy and Engagement

The Quality and Operations Management team at CFI Group focuses on ensuring the highest standards of service quality and operational efficiency across all processes. This team, comprising a Quality Manager, Warehouse Manager, and Operations Manager, collaborates to implement best practices, monitor performance metrics, and streamline workflows to enhance customer satisfaction and drive business success.

Quality and Operations Management

This department focuses on managing client relationships and ensuring that their needs are met through effective communication and service delivery.

Account Management

This department focuses on gathering, analyzing, and interpreting data to support business decision-making.

Analytical Services

The Finance and Accounting team at CFI Group is responsible for managing financial reporting, budgeting, and compliance. They ensure accurate financial records, oversee accounting operations, and provide strategic insights to support the company’s growth and financial health in the competitive Customer Experience Management sector.

Finance and Accounting

The Information Technology team at CFI Group focuses on enhancing the company's technological infrastructure and ensuring the security of data across all platforms. They oversee the implementation of CEM solutions, manage IT projects, and provide specialized support to optimize systems and workflows, all while aligning technology initiatives with business objectives to drive customer experience improvements.

CFI Group

Org chart

Teams

Customer Strategy and Engagement

Quality and Operations Management

Account Management

Analytical Services

Finance and Accounting

Information Technology

Offices

CFI Group

Org chart

Teams

Customer Strategy and Engagement

Quality and Operations Management

Account Management

Analytical Services

Finance and Accounting

Information Technology

Offices

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