Heather Jen Bauza is a seasoned professional currently serving as the Director of Operations Support at CGI. With over fifteen years of progressive experience in the IT-BPO industry, they have demonstrated a strong commitment to quality and operational excellence. Heather has held various leadership roles, including PMO Team Lead and Service Delivery Manager, where they managed project support teams and oversaw significant operational functions across multiple countries. Their expertise spans a variety of areas such as Human Resources, Strategic Planning, and Quality Management.
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