Lauri Eskelinen

Lauri Eskelinen is a skilled service designer with extensive experience in user-centric projects across various companies. Currently serving as a Service Designer at CGI, Lauri focuses on enhancing the employment lifecycle management solutions by collecting user insights and managing development projects. In addition, Lauri operates as a facilitator and service design coach at Osaango, where prototyping automated dental booking services is a key project. Prior roles include a mystery shopper for multiple agencies, where Lauri conducts customer experience analysis, and a Customer Experience and Service Design Specialist at Rapal, where project management and feedback process improvement were prioritized. Lauri holds multiple degrees, including a Master of Science in International Business from the University of Vaasa and certifications in service design and digital marketing.