CGM, LLC
Deborah Redding has a strong background in marketing and client services, with extensive experience in various roles over the past two decades. Deborah is currently the Director of Client Services at CGM, LLC, a role they have held since May 2023. Prior to this, they worked as the Vice President of Client Success at NeonPixel from October to December 2022.
In 2022, Deborah was a Product Support Consultant at Conquest Cyber for four months. From 2020 to 2021, they served as a Senior Consultant for Customer Success at Revenue Analytics, Inc.
One of Deborah's longest tenures was at Videa LLC, where they were the Director of Customer Success from 2014 to 2020. In this role, they managed customer-facing processes and oversaw stewardship assistance for over 600 station accounts. Deborah also played a key role in operational process development.
Before Videa LLC, Deborah was the Manager of Pricing & Inventory Management at MLT Vacations/Delta Vacations from 2012 to 2014. Deborah managed a team and implemented process improvement initiatives.
At Travelport, they worked as a Marketing and Pricing Analyst from 2008 to 2012, where they served as a project manager for new business intelligence product development.
Prior to that, Deborah was a Marketing Manager at MCS INC from 2006 to 2008 and a Manager of Marketing Research at Trader Media from 2004 to 2006. Deborah also started their career as a Marketing Analyst at Amerigroup from 2002 to 2004, where they conducted primary research and analyzed consumer data.
Overall, Deborah Redding has a diverse skillset in marketing, client services, and project management, with a proven track record of success in various industries.
Deborah Redding obtained their Bachelor of Arts degree in Communications/ PR from Hampton University, which they attended from 1997 to 2001. Deborah further pursued their education at Walden University, earning their Master of Business Administration (MBA) degree with a focus on Marketing between 2007 and 2009.
This person is not in any teams
CGM, LLC
CGM provides Affordable Connectivity Program (ACP) enrollment services and reimbursement filing services, designed to expedite a carrier’s ACP participation and drive compliance. Real-time Enrollment Platform: CGM’s ACP enrollment platform accommodates wireless device, tablet, laptop, and e-commerce engagement, and is fully integrated with NLAD and the National Verifier. Twelve verification checks are performed for every applicant to ensure eligibility, quality, and compliance. Subscriber Retention & Profitability: The CGM DMD database draws from industry-wide data to help determine the quality of an applicant prior to enrollment. The DMD protects the ACP program from unnecessary waste and delivers additional profit to its participants each month by reducing subscriber churn. Subsidy Reimbursement Calculation, Filing & Audit Support: CGM edits, optimizes, and calculates end-of-month LCS reimbursements and files them on behalf of ACP Clients. We also provide detailed USAC and state audit planning, as well as on-site audit support.