Angel J. Rivera

Angel J. Rivera has a diverse work experience spanning various roles in the technology and customer service industries. Angel J. most recently worked at CGS (Computer Generated Solutions) as the Vice President of Contact Center Technology and Automation, a role they have held since 2023. Prior to that, they were a Council Member at GLG (Gerson Lehrman Group) starting in 2016.

From 2020 to 2022, Angel served as the Senior Director of Contact Center Technology and Automation at CGS. Before that, they worked at Fareportal as the Director of Contact Center Technology and Telecommunications from 2017 to 2020. In 2016, they were a Service Delivery Manager at Atos SE.

Angel's earlier work experience includes roles at 1800flowers.com, where they held the position of Vice President of IT Operations from 2014 to 2015 and Vice President of Telecommunications from 2011 to 2014. Angel J. also worked as a Director of Telecommunications from 2002 to 2011 at 1800flowers.com.

Angel's career started at 32BJ SEIU as a Consultant for Call Center Process/Technology Improvement from 2001 to 2002. Before that, they were a Program Manager of Call Center Technology at ADP from 1998 to 2001. Their earlier roles at PCF - Publishers Circulation Fulfillment include Senior IT Manager from 1995 to 1998, Application Developer from 1994 to 1995, Database Administrator from 1993 to 1994, and Call Center Supervisor from 1991 to 1993.

Angel J. Rivera holds a Bachelor of Science degree in Business Management from Kean University. In addition to their degree, they have obtained several certifications including Six Sigma Green Belt from Aveta Business Institute in 2015, Avaya Cloud Office Design Proficient from Avaya in August 2020, and AWS Certified Cloud Practitioner from Amazon Web Services (AWS) in June 2020.