Usman Tariq

Usman Tariq is an experienced professional with a diverse background in incident management and service operations. Currently serving as a Franchisee at chaiiwala since January 2020, Usman previously held significant roles as a Major Incident Manager at Tech Mahindra and PepsiCo, focusing on managing critical incidents and ensuring effective resolution through process optimization. Prior experience includes serving as a Service Operations Specialist at Motorola Solutions, where Usman contributed to service improvement initiatives, and as a Major Incident Manager at Huawei Technologies, overseeing high-priority faults and facilitating technical discussions. Usman began a career at Ericsson, with roles ranging from Service Desk Engineer to Reporting Analyst. Usman completed GCSE and A-Level education at The Bulmershe School.