Abdalla Ahmed

Abdalla Ahmed is a seasoned IT professional with extensive experience in technical support and service delivery. Currently serving as a Senior Associate in Workplace Tech at Chalhoub Group since May 2020, Abdalla previously held the position of Senior IT Service Desk Specialist at MCT FZE within the same group from November 2012 to May 2020, focusing on minimizing escalation and enhancing customer satisfaction. Abdalla's career also includes roles as a Desktop Support Specialist at Exceed Information Technology and an IT Support Engineer at EXCEED IT Services, along with a significant tenure as a Senior IT Service Desk Engineer at du, where responsibilities included remote system administration and user support. Abdalla started the career as an IT Technical Support at Cupola Teleservices, providing vital support to the Department of Health and Medical Services. Abdalla holds a Bachelor’s degree in Management Information Systems from the International Islamic University Malaysia.