Aparna Gopalakrishnan

Aparna Gopalakrishnan is a seasoned professional with extensive experience in operations and customer experience management across various industries. Currently serving as the Loyalty Program Manager for GCC Operations at Chalhoub Group, Aparna has previously held significant roles such as Global Operations Excellence at Majid Al Futtaim and Director of Operations at Valeo Wellbeing. With a strong foundation in customer excellence from noon and operational management at Glambox Middle East, Aparna has demonstrated expertise in implementing metrics for success, enhancing customer engagement, and driving operational efficiency. A background in supply chain operations at Farlin Timbers Free Zone Company and experience in process management at ADP and Cognizant Technology Solutions further enriches Aparna's professional profile. Aparna holds an MBA in International Business from Birmingham Business School and a Bachelor's degree in Commerce from Osmania University.