Billy Yau

Billy Yau has extensive experience in IT service delivery and operations management, currently serving as the Service Delivery Lead for CHANEL in Hong Kong and the Asia Pacific region since August 2019. Prior to this role, Billy held the position of Service Delivery Manager at Cathay Pacific Airways from June 2013 to July 2019, where responsibilities included supporting the operational management of the IT Command Center. Previous positions also include ITO Service Delivery Consultant at Hewlett Packard Enterprise, providing account delivery management for various high-profile clients, and roles as Desk side Engineer at Fujitsu Hong Kong Limited and System Administrator at Electronic Data Systems. Billy's career began at Forum Computer Technology Company, focusing on hardware and software support.