Diane Lu is currently the Head of Technology and Digital Service at CHANEL, where they drive innovation in digital transformation and CRM strategies. With a strong background in digital marketing, Diane previously served as a Sr Division CRM & Analyst Manager at L'Oréal, where they led multiple award-winning digital projects. Their career also includes significant roles at Clarins, Motorola Mobility, and ELCA, showcasing expertise in e-commerce, CRM, and digital strategies. Diane holds a Master’s Degree in Direct & Interactive Marketing from New York University and a Bachelor’s Degree in Economics from National Taipei University.
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