Swapnil Phirke

Swapnil Phirke has a diverse work experience spanning several years. Swapnil is currently working at Chargebee as a Technical Account Manager since December 2021. Before that, they worked at Icertis as a Senior Functional Consultant from July 2020 to December 2021. In this role, they supported multiple accounts in implementing and configuring the Contract Management System (ICM), customized the application according to client requirements, and provided expertise on implementation and workflow queries. Swapnil also worked closely with the development team for complex customization and defect resolution. Prior to Icertis, Swapnil worked at Allscripts for several years in various roles. From May 2018 to June 2020, they served as a Senior Technical Support Analyst, gaining experience with major hospitals globally and utilizing CRM tools like Salesforce and Service Now. Swapnil had strong knowledge of RDBMS, SQL joins, indexes, stored procedures, triggers, subqueries, functions, SQL server jobs, and SQL profiler trace. Swapnil was also employed as a Technical Support Analyst from June 2016 to June 2018 and as an Associate Technical Support Analyst from June 2014 to June 2016. Their career at Allscripts began as a contractor from December 2013 to June 2014.

Swapnil Phirke completed their Bachelor of Technology (B.Tech.) in Information Technology at ICOER from 2009 to 2013. Prior to that, they attended Modern Education Society's Nowrosjee Wadia College Arts, Science, Pune 01 from 2007 to 2009, but there is no information available regarding a specific degree or field of study. Additionally, Swapnil Phirke obtained several certifications, including ITIL Service Design (ITIL-SD) and ITIL Service Operation from PeopleCert in March 2019, and IT Information Library Foundations Certification (ITIL) in April 2017.