Michael U.

Michael U. is an accomplished expert in Contact Center Operations, specializing in self-service application design, including Interactive Virtual Assistance and Chatbots. They have held key roles at industry-leading companies, such as serving as Vice President at Truist and Director of Voice Product at Charles Schwab, where they lead initiatives in customer experience strategy and technology implementation. Michael has a solid foundation in product management, vendor management, and call center operations, reinforced by their Bachelor's degree in Finance from the University of North Dakota, which they are currently pursuing. With a proven track record of delivering large-scale projects and fostering innovative customer service experiences, Michael is a results-oriented leader in their field.