Tim Smith is an experienced Senior Manager in HR Operations at Charles Schwab, where responsibilities include managing HR Contact Center operations and fostering a culture of engagement and customer focus. Previously, Tim served as Senior Manager for Workforce Planning at Charles Schwab and held various senior management roles at TD Ameritrade, including oversight of workforce management for a retail segment and implementation of Lean Transformation initiatives. Tim's career also includes significant management positions at Fidelity Investments, specializing in retirement services and operational efficiency across multiple call centers. Tim holds a Bachelor's degree in Business Administration from Texas State University.
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