Sophie F.

Sophie F. is a seasoned professional with extensive experience in customer service and data analysis, currently serving as the Lead Change Analyst at Charles Tyrwhitt since January 2014. In this role, Sophie drives strategic change initiatives and technological advancements within the customer service contact centre, acting as the product owner for key systems and data. Previously, Sophie held positions as the Lead Customer Insight Analyst and Customer Insight Analyst, working closely with stakeholders to enhance customer and agent experiences through data-driven analysis. Sophie's career began as a Recruitment Consultant at First Medical Staffing Solutions, progressing to roles in customer service at Green Motion Vehicle Rental and TSYS Managed Services EMEA, where a consistent commitment to high standards was demonstrated. Sophie holds a Level 2 NVQ in Business Administration and completed education at Shenley Brook End Secondary School from 2002 to 2006.