Jen Maxwell

Jen Maxwell is an experienced professional in customer care and operations, currently serving as Customer Care Operations Manager at Charlotte Tilbury Beauty since June 2021, following a role as Customer Care Team Leader. Prior experience includes leading a team at Debenhams during a critical business transition, achieving notable improvements in performance and customer satisfaction. Earlier roles at Debenhams also included customer contact responsibilities and product development support. Jen's diverse background features international travel and volunteer work, alongside a solid foundation in quality assurance and customer service from a tenure at Intrum. Jen holds a Bachelor's degree in Fashion Promotion & Imaging from the University for the Creative Arts.