Charter
Kyle Swanzy is an IT Operations Manager at Charter since April 2019, focusing on the Advanced Mediation & Rating (AM&R) System for Digital Phone & Carrier Access Billing. Prior to this role, Kyle held various positions at Time Warner Cable, progressing from Technical Analyst to Engineer in Usage Management, where significant achievements included the design and development of trending dashboards and leveraging multiple scripting languages for data analysis and performance improvement. Previously, Kyle was a Program Implementation Specialist at ACN, responsible for project initiation and product/process rollouts, and served as a Senior Tier II VoIP/DSL/PBX Technician, functioning as a Subject Matter Expert on new products. Educationally, Kyle earned an Associate of Science in Network Management from King’s College in Charlotte, North Carolina.
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Charter
Charter, an award-winning IT solution and managed services provider, was founded in 1997 in Victoria, BC, Canada. We offer a comprehensive portfolio of innovative IT solutions, managed services, project delivery, and consulting services. Our mission is to align people, process, and technologies to build better organizations, enhance communication, boost operational performance, and modernize businesses. Our team of experts leverages a business architecture methodology and a human-centered design approach to drive successful digital transformations for our clients, unlocking new opportunities, generating value, and promoting growth. We provide knowledge and support that extends beyond our clients' businesses, empowering them to focus on their core operations. Forward, Together with Charter, achieving your possible. PODCAST: https://www.charter.ca/podcast