Charter
Melanie Weber is an experienced IT professional with a robust background in network and systems support, currently serving as a Solution Expert at Charter since July 2021. In this role, Melanie manages client relationships, oversees daily operations, and ensures compliance with Service Level Agreements while recommending technology solutions and implementing best practices. Previous positions include Senior Systems Support Analyst at Charter, Intermediate Network Analyst at Comtech, and IT Network Analyst at Axia FibreNet, providing expertise in troubleshooting, incident resolution, and network management across multiple platforms including Cisco and Palo Alto devices. Educational qualifications include a Bachelor of Applied Technology in Geographic Information Systems from Southern Alberta Institute of Technology and a Bachelor of Science in Computer Engineering from Adamson University.
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Charter
Charter, an award-winning IT solution and managed services provider, was founded in 1997 in Victoria, BC, Canada. We offer a comprehensive portfolio of innovative IT solutions, managed services, project delivery, and consulting services. Our mission is to align people, process, and technologies to build better organizations, enhance communication, boost operational performance, and modernize businesses. Our team of experts leverages a business architecture methodology and a human-centered design approach to drive successful digital transformations for our clients, unlocking new opportunities, generating value, and promoting growth. We provide knowledge and support that extends beyond our clients' businesses, empowering them to focus on their core operations. Forward, Together with Charter, achieving your possible. PODCAST: https://www.charter.ca/podcast