Craig Elswood

Craig Elswood has a comprehensive work experience spanning over a decade. Craig started their career at Powrmatic Limited as a Systems Administrator, where they maintained a network of approximately sixty machines. Craig then worked at Tribal as an IT Support Technician, providing first line support to in-house users and consultants and managing network infrastructure. At Xyratex, they served as an IS Support Technician, providing first line support to employees across various locations and undertaking backup administration.

Craig then joined the University of Portsmouth as a Service Delivery Advisor, providing first level desktop support to students while completing their studies. Craig later returned to Xyratex as a Network Engineer, supporting corporate network systems and services, and implementing unified communications and collaborative working initiatives.

Craig then worked as a Technical Consultant at Stoneburn Software Services LTD, participating in pre-sales meetings, scoping customer requirements, implementing deployment architectures, and providing 2nd - 3rd line support. Craig then joined Capital Support Ltd as a Voice Architect, supporting and developing telephony infrastructure for clients, managing daily support tasks, and participating in new business discussions.

At Britannic Technologies, they served as a Mitel Technical Engineer, providing technical assistance for installation and maintenance of solutions and supporting project managers in the planning and deployment of projects. Craig then joined Vodafone as a Telephony Business Analyst, engaging with customers to identify business requirements and translating them into technical design and implementation.

Craig's most recent role is at Charterhouse Group, where they started as a Senior UC Engineer and is currently a UC Sales Engineer.

Craig Elswood obtained their BSc(Hons) in Computer Network Management and Design from the University of Portsmouth, where they studied from 2007 to 2010. In addition to their degree, they have acquired various certifications, including the Platinum Partner Direct Routing Certified from Gamma, CCaaS Deployment Certification from 8x8, Architecting with Google Compute Engine Specialization from Coursera, CCaaS Support Certification from 8x8, Reliable Google Cloud Infrastructure: Design and Process from Coursera, UCaaS Support Certification from 8x8, Essential Google Cloud Infrastructure: Foundation from Coursera, Elastic Google Cloud Infrastructure: Scaling and Automation from Coursera, Essential Google Cloud Infrastructure: Core Services from Coursera, Google Cloud Platform Fundamentals: Core Infrastructure from Coursera, 8x8 Administrator Certification from 8x8 UK, Continuity Engine Certified Administrator v8 from Neverfail, Continuity Engine Implementation Engineer from Neverfail, MCP - Mitel Certified Professional - Communications from Mitel, MCP - Mitel Certified Professional - UCC from Mitel, MCP - Mitel Certified Professional - Cloud from Mitel, MCP - Mitel Certified Professional - Contact Center 8.0 from Mitel, Oria rel 4.0 Configuration + System Administration from Mitel, Administering Cisco Unified Communications Manager (ACUCM) v8.0 from Fast Lane, and Google Search Appliance 100 from Google.