chatlyn
Michael Urbanek is the Co-Founder & CTO of Chatlyn. Prior to this role, Michael held various positions at different educational institutions such as Senior Lecturer at Technische Universität Wien, Externer Lecturer at FH Campus Wien, Assistenzprofessor at New Design University, and Universitätsassistent at Technische Universität Wien. He holds a Dr.techn. in Doktor der technischen Wissenschaften, Dipl.-Ing. in Medieninformatik, MSc in Multimedia und Softwareentwicklung, B.Sc. in Online Medien, and BA in Projektmanagement und IT.
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chatlyn
chatlyn is a platform designed for those who strive for excellence in customer interactions. Our mission is to empower businesses to go beyond the ordinary and elevate their customer service to new heights. We provide automation for client communication, reducing routine tasks and freeing up your time to create memorable customer experiences. Our omnichannel inbox manages customer interactions across various platforms, including email, webchat, WhatsApp, SMS, and more. Our ticketing system tracks client inquiries to ensure no customer is overlooked. Our webchat widget enhances customer engagement by offering immediate support directly from your website. Our WhatsApp newsletter feature allows you to send targeted, automated messages that increase engagement and drive revenue. With our marketing automation and keyword detection capabilities, you can navigate the complex landscape of customer interaction with precision. chatlyn integrates seamlessly with CRM, PMS, POS, and other systems, providing invaluable insights into your customer base. This allows you to tailor your offerings and deliver exceptional experiences based on your customers' preferences, behaviors, and needs. chatlyn is fully GDPR compliant, ensuring data security and building trust among your customers. Choose chatlyn to transform your customer service and unlock the full potential of your business. #ElevateWithchatlyn #CustomerEngagement #Innovation #ElevateExperiences