Marcos Lima

Marcos Lima is an experienced Customer Experience Specialist at Hubla since June 2021, focusing on enhancing the customer journey through effective CRM management, automation, and cross-team collaboration. Previously, Marcos held roles as Support Team Leader and Support Specialist at Hubla, where responsibilities included KPI management, process improvements, and technical guidance to improve user experience. Earlier experience includes a Support Analyst position for Disney+ at Atento and a Data Quality Apprentice role at LinkedIn, providing foundational knowledge in the B2B sector. Marcos holds a degree in Business Management from Fatec Ipiranga Pastor Eneas Tognini and a marketing certificate from ETEC - Escola Técnica Estadual de São Paulo.