Luisa Restrepo

Luisa Restrepo is an experienced corporate professional with a strong background in customer experience and operations management. Currently serving as Corporate Customer Experience Manager at Chazki since August 2023, Luisa previously held multiple roles at Rappi from June 2020 to August 2023, including Customer Service Team Lead, Coordinador de operaciones, PMO, and Operations Analyst. Prior experience includes a supervisory role at OneLink BPO, leading quality assurance for key accounts such as Avianca, and various positions such as an analyst and sales executive. Luisa began the career as an Administrative Assistant at Distribuciones Medife in 2014. Academic qualifications include a specialization from IESE Business School focusing on business management, a diploma in accounting from Politécnico Superior de Colombia, a degree in accounting from Tecnológico de Antioquia, and a technical degree in financial management from SENA.