Marwan Sibai

Marwan Sibai has a diverse work experience spanning several roles and companies. Marwan is currently working at Checkout.com as a Manager, Customer Success Operations. Prior to that, they were an Operations Manager at Apomedical ltd, where they worked closely with the chief operating officer to enhance customer support protocols and ensure a satisfactory customer experience.

Before that, Marwan held the position of Project Manager at Overonix Technologies, where they oversaw the presales process of FinTech software solutions and managed the allocation of internal resources. Marwan also collaborated in setting the operational strategy and oversaw daily operations as an Operations Manager at B-online solutions.

Marwan has extensive experience in customer service management, having served as a Customer Service Manager, Complaints Manager, and Billing Manager at B-online solutions. In these roles, they led teams, analyzed processes for improvement, resolved high-priority complaints, and oversaw billing transactions and daily reporting.

Additionally, Marwan has experience as a Chargeback Specialist and Billing Agent, where they built credit card dispute cases, monitored transactions for fraudulent activity, and performed due diligence on new clients.

Overall, Marwan Sibai's work experience demonstrates their proficiency in customer service management, operations, and project management.

Marwan Sibai pursued their Bachelor's Degree in Business Administration (BBA) from Wisconsin International University (USA) Ukraine from 2013 to 2021. In addition, they obtained several certifications from Grant Cardone's 10X Success System in areas such as Advanced Closing & Negotiating Strategies, Personal Finance and Wealth Creation, Sales Fundamentals, and Understanding Buyer Psychology. These certifications were obtained in 2019.