ChenMed
Thelma Huete, MBA, is a seasoned professional with extensive experience in patient and customer experience management. Currently serving as the Senior Manager of Patient Experience at ChenMed since August 2020, Thelma leads initiatives aimed at enhancing satisfaction and optimizing key performance metrics through data-driven insights. Prior to this role, Thelma worked as a Patient Experience Manager at Nicklaus Children's Health System and owned Cre8tive Me LLC. Earlier career experiences include roles as a Financial Analyst II in Human Resources at BankUnited and a Retail Analyst/Planner at Perry Ellis International. Thelma holds a Bachelor of Science in Marketing from the University of Florida and a Master of Business Administration from Nova Southeastern University.
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ChenMed
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ChenMed brings concierge-style medicine and better health outcomes to the neediest populations – moderate-to-low income seniors with complex chronic diseases. Operating over 50 medical centers in eight states, they are known to their patients as Dedicated Senior Medical Center, Chen Senior Medical Center, or JenCare Senior Medical Center.