Jim Smith

Jim Smith is a seasoned professional with extensive experience in customer service management, operations, and leadership across various industries. Currently serving as the Manager of Field Customer Service for CHEP, Jim is responsible for overseeing customer-facing teams and enhancing customer experiences in the US North East region. Prior roles include Client Services at The Shamrock Companies, where Jim optimized team performance and developed training programs; Operations Manager at Exel for The Goodyear Tire & Rubber Company, focusing on logistics and carrier management; and Process Manager at Pacer for The Ford Motor Company, ensuring supply chain efficiency. With a strong background in training, development, and customer satisfaction metrics, Jim has consistently led initiatives that drive operational excellence and customer loyalty. Jim holds a BA in Communication from The University of Akron and an Associate degree in Applied Science from Cincinnati College of Mortuary Science.