Shane Scott is currently a Senior Director of Member Services at Prime Therapeutics and a Senior Program Manager for Customer Service Programs at Chewy. Shane's prior experience includes various leadership roles at Amazon and Amazon Web Services (AWS), where they contributed significantly as a Senior Program Manager and Operations Manager. With an extensive background in customer service management spanning nearly a decade at Amazon, Shane has developed a strong foundation in leading teams and improving customer experiences. Shane holds ongoing education at Western Washington University.
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