Sunil Williams

Sunil Williams is an experienced IT professional with extensive expertise in service desk management and technical support, currently serving as Service Desk Manager II at CHG Healthcare since November 2015. Responsibilities include application support for the Bullhorn suite of products, vendor relationship management, system updates, and issue escalations, with a focus on root cause analyses. Previous roles include Technical Services Manager and Customer Service Supervisor at Allscripts, where leadership and technical guidance were provided for healthcare IT support. Additional experience includes managing a helpdesk team at ACS, ensuring quality customer service and training for offshore support staff. Sunil holds a Certificate in Data Analytics from UNC-Chapel Hill and a Bachelor of Science in Technical Management from DeVry University, complemented by an Associate of Science in Computer Information Systems from Tunxis Community College.