Alan S. Wilson

Alan S. Wilson is a seasoned professional with extensive experience in knowledge management and technical writing, currently serving as a Senior Knowledge Specialist at Chick-fil-A Corporate since February 2018. Alan demonstrates expertise in ServiceNow knowledge reporting and enhancements, having introduced innovative projects to improve knowledge bases. Previous roles include freelance technical writer positions focused on ServiceNow documentation and training, along with a history of consulting and coaching in knowledge management at North Highland. Alan's proficiency extends to multimedia content creation and technical writing across various industries, backed by a Bachelor's degree in Communications from Oglethorpe University.