Kenneth Ellis McCall

Kenneth Ellis McCall has extensive experience in software development, engineering, and technical support across various companies since 2000. Currently serving as a Support Engineer and formerly as Software Development Manager and Software Developer at LineLeader by ChildcareCRM, Kenneth has demonstrated strong problem-solving abilities and customer service skills. Prior roles include Cloud Support Engineer 4 and Escalation Support Engineer Level 3 at MegaPath, where Kenneth achieved a 1.2% annual customer churn rate and consistently exceeded service level agreements. Kenneth has also contributed to web development projects at DealTaker.com and InteloQuence Inc., focusing on legacy code conversion and database systems. Additional experiences range from technical support at GVI Security Solutions to owning Geeklab Technical Services, showcasing a diverse skill set in technical training, IT support, and application development.