Payment Services Technician

Job Title:                     Payment Services Technician

Department/Unit:    Child Care Family Service Department

Reports To:                Child Care Payments Manager

FLSA Status:              This is a fulltime (37.50 hours/week) Nonexempt, Union Position

Level:                         Staff Level 5

Salary:                       $48,730.50-$51,698.21

ABOUT CHILDREN’S COUNCIL:

For more than 50 years, Children’s Council has been the heart of childcare and early education in San Francisco, advancing the belief that high-quality childcare can transform lives and communities. Our more than 150 team members help families navigate their childcare and preschool options and secure financial assistance to pay for it. We provide home-based childcare businesses with the training and resources to succeed. Through a wide range of free programs and workshops, we support parents and caregivers as they build child development skills. As the city’s second-largest nonprofit contractor, with an annual budget of over $240 million, we are a major stakeholder in the childcare system. We educate the public and advocate for increased investment in early education at the local and state level. If you are a childcare champion, we want you on our team. 

POSITION SUMMARY

Under the supervision of the Payment Manager, the Payment Services Technician efficiently and accurately processes monthly provider attendance sheets and related reports.  The Payment Services Technician possesses the skills and abilities to multi-task with ease, work independently in a structured environment and contribute to the achievement of the highest degree and accuracy of our work and ensure best service possible to clients and childcare providers.

RESPONSIBILITIES

• In a timely and accurate manner, receives, organizes and audits monthly attendance sheets and calculates childcare payments.

• Accurately processes scanned attendance sheets and follows the payment timeline.

• Researches and resolves errors regarding incorrect or missing attendance sheets and payments, reaching out to providers as needed.

• Clarifies, resolves and provides information regarding issues related to client’s childcare payments to the Family Services Specialist and provider support staff.

• Assist with the issuance of attendance sheets to childcare providers including but not limited to: printing, copying, sorting, stuffing and mailing.

• Work with childcare providers and assigned Family Services Specialists to ensure that all payment procedures are properly followed.

• Maintain strict compliance with State, Federal and local policy regulations, correspondence and reports for audit and information purposes.

• Collaborates with other Child Care Family Services Department functions and agency staff on routine and special projects and events.

• Generate internal reports as needed to ensure completion of follow-up items, submission of attendance records, payment adjustments, etc.

• Work on long-term projects to support the department as assigned by the supervisor.

• Keeps current on childcare regulations and disseminates any information regarding changes to parents and providers.

• Maintains communication with the childcare provider community regarding the childcare needs of clients, including policies and procedures of the program.

• Participate in the efforts for continuous improvement through feedback loops, process and system improvement, and transformational customer service.

• Demonstrates and holds individual and collective work to the highest level of integrity.

• Attends and proactively participates in meetings relevant to service delivery and staff professional development.

• Assist with front desk coverage as needed.

• Meet or exceed personal and team performance rates for payment accuracy, client satisfaction, and other metrics as applicable

• Other related duties as assigned.

REQUIRED QUALIFICATIONS

• Strong basic mathematical, organizational and customer services skills required.
• Must have experience with database entry and Microsoft Office Suite applications.
• Strong administrative skills and the ability to work independently in a structured environment and to meet strict deadlines.
• Experience working in a non-profit organization, preferably in social services.
• Ability to accept direction and work smoothly with individuals from diverse ethnic and cultural backgrounds in a service-oriented style and maintain confidentiality and security of data and documents.
• Occasional flexible schedules including evenings and weekends.
• Bilingual preferred English/Mandarin

Physical Requirements:

• Ability to sit at a desk for extended amounts of time
  • Ability to stand for extended amounts of time.
• Manual dexterity to use office equipment; the ability to sit and work at a desk for extended periods of time.
  • Physical agility to lift and carry materials, bend, stoop, walk and reach overhead.

COVID Policies

All staff are required to be fully vaccinated against COVID-19 (barring application for medical or religious exemptions). Wearing masks in the office is optional for our staff.

Benefits, and Employee Perks

We offer a family-friendly workplace, plus competitive pay, and industry leading benefits package that includes:

• Generous Medical coverage for staff, including paid medical plan deductibles, copays and out-of-pocket maximums.
• Dental, Vision, Chiropractic & Acupuncture, Life, LTD and AD&D coverage.
• Voluntary benefits that include Supplement Life, Accident, Critical Illness, and Pet Insurance.
• 401(k) retirement plan with generous 10% match
• Pre-tax Flexible Spending Accounts, Health Savings Account and Commuter Benefit programs.
• Generous paid time off (5 weeks of PTO), 14 paid holidays + a floating holiday for your Birthday.
• Ongoing training and professional development for all staff.
• Tuition Reimbursement.

Children's Council of SF is committed to building a staff that is rich with cultural, social and experiential diversity. Candidates who want to join us on this journey and who can uniquely contribute to that goal are encouraged to apply.

Equal Opportunity & Equity Statement:
Children’s Council is an equal opportunity employer that values diversity as central to our work serving the San Francisco community. We comply with all applicable state and local laws governing nondiscrimination in employment. Our practices are in alignment with our commitment to workplace equity, diversity, and inclusion. We foster a work environment where our current and future staff feel welcomed without regard to race, color, religion, gender identity, national origin, sex, age, disability, or sexual orientation.