Trace Glorioso

Trace Glorioso is an IT Customer Service Analyst I at Children's Health since April 2024, specializing in ticketing, troubleshooting, and resolving software-based technical issues. Previously, Trace served as the Training Lead for the MyChart Activation Team, co-scheduling and leading training initiatives. Experience also includes a role as a Concierge at Omni PGA Frisco Resort, providing guest recommendations and reservations, and as a merchandise seller at Walt Disney World through the College Program. Earlier experience as a Recruitment Consultant at Storm2 involved cold-calling and candidate placement in the Financial Technology sector. Trace has also worked as a Training Specialist at Children's Health, focusing on educational documentation and assessments related to the Epic computer program. Initial career steps included planning activities as an Activities Desk Agent at Grand Teton Lodge Company. Trace holds a Bachelor of Arts in Musical Theatre from Trinity University.